ACM Celebrates 30th Anniversary with "Service Office of the Year" Award 
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Dhara Patel - President, Casualty

Dhara PatelDhara oversees the commercial liability, commercial & personal auto, and professional liability departments along with operations, accounting and information systems. In addition, she oversees our multi-line Claims systems development team, business analysts, & data base administrators and the SSAE 16 compliance team.

During her 15 year insurance career, she has handled complex construction defect claims for developers, general contractors and subcontractors, professional liability claims including E&O and D&O, and a variety of other commercial liability programs. Dhara has been with ACM since 2001.

Prior to joining ACM, Dhara was a litigation and securities specialist at Gibson, Dunn & Crutcher. Dhara also produces a wide range of management reports to our carrier and self insured clients that include data for underwriters, carriers, and reinsurers.

Dhara has a Bachelor of Science in Accounting with a minor in Information Technology. Dhara also earned a graduate degree in Accounting.


Deirdre Millwood-Gonzalez - President, Workers' Compensation

Deirdre MillwoodDeirdre joined the American Claims Management (ACM) team in March of 2008 and presently oversees the Workers’ Compensation Claims Division of American Claims Management. In addition she oversees Pacific Claims Services, a Managed Care Division and wholly owned subsidiary of ACM.

With over 18 years claims experience, she has an exceptional background in multi-jurisdictional workers’ compensation claims from both a carrier and third party administrator perspective. Deirdre began her career in workers' compensation at Golden Eagle Insurance and has since held various technical, operational and management positions at, Octagon Risk Services and American Commercial Claims Management. Before joining ACM, Deirdre served as the a Regional Claim Manager over the large accounts and catastrophic loss teams and then Director of National Claims, at Berkshire Hathaway Homestate Companies.

Deirdre has a Bachelor of Science in Business Management.


Jeffrey Dalessandro – Director of Business Development

Jeffrey DalessandroWith well over 20 years experience handling and selling property and casualty claims, Jeffrey began his career at The Travelers Indemnity Company and has since held various Third Party Claims Administrator sales management positions at Constitution State Services, ACE ESIS and Crawford’s Broadspire. Before joining ACM, Jeffrey served as the Senior Vice President of Client Services for Succeed Management Solutions for their SAS based risk mitigation tools.

In March of 2012, Jeffrey began overseeing all of ACM's new business development endeavors as it relates to third party administrator claims administration for both ACM's Commercial and Personal Lines Divisions. As the Director of business development, he will also focus on promoting and selling ACM's ancillary services including independent and field adjusting, fraud investigations, bill review, utilization review, peer review, MPN/PPO networks, subrogation and salvage recoveries, claim auditing and full catastrophe services

Jeffrey has a Bachelor of Arts Degree in Communications from California State University of Northridge.