Extra Space Storage Claims
REPORT A CLAIM



Frequently Asked Questions

How do I report a claim?

Once I report a claim, what happens?

What should I do to present a claim?

How do I submit documentation/photos?

Is there a form required to note my damaged/stolen items?

How is the value of my damaged/stolen items determined?

Who is my adjuster and how do I contact?

How do I find out the status of my claim?

My claim status indicates Under Investigation - what does this mean?

My claim status indicates Awaiting Police Report - what does this mean?

My claim status indicates Awaiting Completed Inventory Form - what does this mean?

My claim status indicates Awaiting Photos - what does this mean?

My claim status indicates Inventory Form in line for processing - what does this mean?

My claim status indicates Closed - No Response - what does this mean?

My claim status indicates Coverage Denied - what does this mean?

My claim status indicates Coverage Issue - what does this mean?

My claims status indicates Closed - Paid - what does this mean?

How do I send in information/documentation on my claim?

What is the cost of insurance?

How do I cancel my insurance?

How do I increase the limit on my insurance?